Student & Academic Services Specialist

The Mumbai Fashion & Design Training Centre

Role: Student & Academic Services Specialist
Hierarchically reporting to: Chief Operating Officer (COO) India Subcontinent
Location: Mumbai

job summary

The purpose of the job is to manage and support students in relation to their educational experience and the tutors in relation to support, development and production of programmes, including students attendance, lessons timetables, preparation and distribution to students of the “Welcome pack”, certificates and general services.

Special attention will be given to satisfaction targets.

key purpose of the role

  • To assist in preparation of the induction and to be responsible for the start of the year “Welcome Pack”
  • To monitor students attendance in order to anticipate any potential issues and take the necessary steps and regulations
  • To prepare and issue school letters
  • To record “Exceptional factors” letters
  • To record and monitor students’ performance level
  • To reschedule lessons in the academic calendar
  • To manage and carry out appointments with students
  • To prepare disciplinary letters
  • To manage complaints and grievances
  • To prepare diplomas/certificates documentation for the diplomas ceremony
  • To prepare timetables for all courses and programmes
  • To be an active member of the team available to support staff in critical times of the year
  • To participate in the organization of key School events and meetings
  • To work closely with the relevant departments in order to support the organisation of seminars and projects (as required)

Education and skills

  • BA Degree
  • At least 2-3 years of experience in the education sector
  • Mother tongue Indian and English IELTS level 6.5 (mandatory)
  • Good spoken and written communication and team spirit
  • Organizational skills, flexibility and ability to manage unpredictable events
  • Technical knowledge: Microsoft Excel, Word, Power Point and the Macintosh environment

Applicants are invited to send directly their CV with subject REF 83: Student & Academic Services Specialist to the following e-mail address:

Applications are open to candidates of all genders (L. 903/77), please include authorization for use of personal data according to the current Privacy directives (art. 13, D.Lgs. 196/03)


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